• KELLY A. BENDER, EA

    PRESIDENT

    Kelly is the President and leader of the team at Total Business Solutions. She has over 20 years’ experience in tax, and brings a lifetime of insight and knowledge into the world of small business operations and taxation.

    Having also grown up in an entrepreneurial family, she is passionate about empowering the small business owner to not only survive, but thrive, and is proud of the valuable role she plays in her client’s lives.

    Kelly is an Enrolled Agent, granted rights to represent taxpayers before the IRS, and handles many levels of tax complexities and strategies despite an ever changing set of tax laws. As a small business owner herself, she has made it her life’s mission to surround and support the same type of clients she so passionately loves.

    Kelly’s life is defined by her four F’s: Faith, Family, Food, and Finances. She is the proud mother and step mother of six powerful, confident children, and lives on a multi-generational homestead with the love of her life, Don.

  • DONALD E. BENDER, EA

    DIRECTOR

    Don is the Director of Individual Tax Services here at Total Business Solutions. Don has 35 years of Tax & Accounting experience specializing in Individual taxes and trusts; with 25 of those years serving the community as a small business owner and member of the Total Business Solutions team.

    After graduating with an Associate’s Degree in Accounting from Duff’s Business Institute, Don began his career as a Public Accountant in the corporate world. Don spent time in the corporate sector for 10 years before deciding to start his own practice. Don worked to grow his current practice while completing his Bachelor’s Degree from Point Park College.

    As the Director of Individual Tax Services, Don finds fulfillment in working with retirees, helping guide them in tax planning and ensuring they stay compliant with the changing tax laws.

    When Don is not in the office, he is a true outdoorsman at heart. He enjoys sitting in trees (Hunting), standing in the water (Fishing), and growing anything under the sun. Don lives on his family farm with 4 generations of family, including his wonderful wife, Kelly.

  • BRYAN E. CAIRNS, EA

    DIRECTOR OF COMPLIANCE

    Bryan has been with Total Business Solutions since the inception of the company after graduating from Robert Morris University with a B.S. in Accounting. Throughout the 10+ years of service he has developed into the Business Services Manager, working with the small business community to guide clients through their journey of entreprenurship.

    Guided through life with family values from his grandparents and parents, and working for other small businesses before starting his career has helped create a foundation of life lessons and small business experience that has served him well.

    Providing service that is above and beyond what a client should expect is his standard. His ultimate enjoyment comes from providing clients with an education. There is no such thing as a stupid question, and the ability to provide clients with knowledge not only to help here and now, but in the future growth of their business is the ultimate reward.

    Other passions include golf and hockey in adults sports leagues, along with a love of the outdoors, fishing, and visiting America's National Park system.

  • JOSEPH M. BENDER, EA

    DIRECTOR OF ADVISORY

    Joe is an Executive Tax Advisor with Total Business Solutions. He grew up on Main Street America. His family has always been self-employed. His father started his own Tax and Accounting practice 35 years ago. Joe worked his entire childhood to create the business we call TBS. He grew up working in the office from an early age taking on any task that was given with a smile. These experiences have shaped the Advisor he is today.

    After graduating from Slippery Rock University he committed his life to helping small business owners in Western Pennsylvania and the surrounding regions. With his lifetime of experience, Joe will help to minimize your tax liability, increase your cash flow, and strategically grow your business. His insight and expertise will help you maximize every deduction you are entitled to.

    Outside of work, Joe values family, food and fishing. He is married to the love of his life, and has a son, Charlie and another son on the way. He has a passion to source his own food from nature via gardening, fishing and hunting.

  • JOSHUA BENDER

    DIRECTOR OF ACCOUNTING

    Josh is the Director of Accounting at TBS, bringing over 14 years of experience as a controller in the private sector. A 2011 graduate of Robert Morris University, Josh’s roots in the family business run deep—starting from the days he was sealing envelopes as a kid. Today, he leads the accounting department and mentors a growing team of young accountants, sharing his expertise in accounting and finance to strengthen the future of the company. 

    With Josh’s expertise in the accounting and finance space, he helps ensure that your business receives accurate and timely financial statements—so you can focus on running your business and make informed financial decisions with confidence. 

    Outside the office, Josh enjoys life on the family farm with his wife Bree and their three children. You’ll often find him in the woods or on the water whenever time allows. 

  • KAYLEE BENDER

    BUSINESS DEVELOPMENT MANAGER

    Kaylee is the Business Development Manager at Total Business Solutions. Kaylee is a graduate of Slippery Rock University (SRU), with a degree in Public Relations and minor in leadership. She worked in the hospitality industry for four years helping travelers with hotel accommodations and is eager to see what impact she can have with Total Business Solutions for years to come.

    She is heavily involved in the community and strives to find ways to keep the younger generation in the county by educating them on opportunities that Butler County has to offer. She has a passion for helping others in the community in any aspect possible.

    Outside of work, she enjoys being with family & friends, especially her husband Joe & son Charlie. Kaylee enjoys watching hockey, going to country concerts, and going on walks/adventures with her family.

    At SRU she started a thriving organization called SPARK (Strengthening Positivity and Reinforcing Kindness) and to this day Kaylee strives every day to make those around her smile.

  • RENEE MCCONAUGHY

    ACCOUNT MANAGER

    Renee is an Account Manager at Total Business Solutions. She has a Bachelor's Degree in Accounting from UND & Penn State University (Let's Go State). She has over 25 years of work experience at several different CPA firms.

    Renee has extensive knowledge of Accounting and Tax practices. She owned her own business for several years before she decided to join the workforce again as an employee. She understands both sides of business and how to help clients to be sucessful. She will handle your books like they are her own (Maximize Expenses and Minimize Profit).

    Renee enjoys traveling and chasing her two puppies. She also enjoys watching hockey and playing fantasy football with her son.

    She is all about making life less difficult, happiness is what you make of it!

  • DENISE RAIDNA, CPA

    ACCOUNT MANAGER

    Denise has been working in accounting and tax since graduating from IUP 37 years  ago. She took about 5 years off during that time to move to NC for her husband’s job and to stay home with her twin boys and daughter.  She moved back to Pittsburgh in 2011 and has been working in bookkeeping and tax preparation since.

    Worked in public accounting in Washington DC and Pittsburgh.  Denise is a CPA.

    She also worked in the tax departments at Alcoa and Mine Safety.

    She loves to bake and spend time with family. The best present is spending time with family and friends. Denise likes to travel to NC beach to see her sister’s family. In addition to her 3 adult children, she has 2 dogs.

  • NICHOLAS ROHR

    TAX ASSOCIATE

    Nicholas Rohr is a tax associate with a strong foundation in tax preparation, planning, and compliance, paired with a unique background in restaurant management. His experience overseeing budgets, payroll, and daily operations gives him a practical edge when working with small businesses and entrepreneurs.

    Nicholas brings a business-minded, detail-oriented approach to every engagement, helping clients navigate complex tax codes, reduce liability, and stay compliant. He’s committed to delivering clear, accurate, and personalized guidance that supports smarter financial decisions year-round.

    Outside of work, Nicholas enjoys spending time with his husband, Jake, and their two rescue dogs, who keep life both busy and full of joy.

  • HAILIE MOGGEE

    TAX ASSOCIATE

    Hailie is a graduate of Slippery Rock University, with a major in Accounting and minor in Statistics and Economics. In 2024, she did the VITA program with CCR ( Center of Community Resources) and SRU, where she was able to complete over 70 tax returns within the season.

    Outside of school and work, Hailie spends time with friends and talking to her family on the phone who live far.

  • THOMAS EARLEY

    BOOKKEEPING ASSOCIATE

    Thomas is a Bookkeeping Associate at Total Business Solutions. Thomas joined the team in August of 2024 with no experience in the industry, but has a good work ethic with a drive to succeed.  

    Thomas got a taste for hard work by roofing with his father at 12 years old. Throughout the years he has had jobs as a landscaper, laborer, and team member in the food industry. Thomas works directly with Nick Rohr, one of TBS’s Tax Associates, and Bryan Cairns, our Executive Tax Advisor to develop his bookkeeping skills. 

    Outside of work Thomas loves to be outdoors, hanging out with friends, playing video games, and taking care of his dogs and cat. 

  • ZACK KROLL

    BOOKKEEPING ASSOCIATE

    Zack joins Total Business Solutions as a Bookkeeping Associate. In 2019, he graduated with a dual BA from Washington & Jefferson College, in Business Administration and Fine Arts.

    Zack previously founded and operated his own design business, worked as an Assistant Beer Brewer, and managed a food distribution warehouse. His core values sit firmly in accountability, integrity communication and empathy.

    Outside of work, Zack has a passion for art and outdoor activities. He spends much of his free time either painting or rock climbing. 

  • KATIE CRAIG

    BOOKKEEPING ASSOCIATE

    Katie is a bookkeeping associate at Total Business Solutions, working in the bookkeeping and tax departments. She is a sophomore at The Ohio Stare University majoring in finance.

    Growing up immersed in her family's business, she developed a strong work ethic and is passionate about learning the intricacies of finance and business operations from the ground up, gaining hands-on experience alongside multiple generations of her family. Her unique background fuels her drive to combine academic knowledge with the real-world.

    Outside of the office she enjoys spending time with friends and family as-well as her pug Frank.

  • DREW HOFFMAN

    BOOKEEPING ASSOCIATE

    Drew is a bookkeeping associate at Total Business Solutions. In 2025, he graduated from Slippery Rock University with a bachelor’s degree in business administration with a major in accounting, along with earning two certifications in cybersecurity.

    Prior to TBS, Drew had experience as a financial advising intern and preparing tax returns for the people of Butler County for the VITA program where he had volunteered over 100 hours in his last semester at school.

    Outside of work Drew enjoys playing basketball, golfing and spending time with the people he cares for.

  • VIRGINIA STEIGHNER

    OFFICE ADMINISTRATOR - Butler

    Virginia is the Office Administrator for the Butler office.  She was with K.E. Randall & Associates for 13 years prior to joining the Total Business Solutions team after the acquisition.  She has over 25 years of experience working in administrative office settings and takes pride in the being the right hand person to office executives.  She is known as the one to get the job done. 

    Virginia grew up as an Army Brat moving every 2-3 years as her dad was stationed in Germany and numerous states throughout the US.  She absolutely loved Army life, traveling, and meeting new people and has maintained lifetime friendships from this time. 

    She is a Life Member of the VFW Ladies Auxiliary and most importantly, she is the ultimate mom and Mima to her family.

  • LAURA EISEL

    OFFICE ADMINISTRATOR - Warrendale

    After a career as a small business owner, followed by more than twenty years as a Real Estate Title and Settlement Agent, Laura retired in 2023 only to last one year outside of the work force. Laura joined Total Business Solutions in January 2024. For Laura, interacting with the public and helping folks was the driving force in her return to the workplace.

    Outside of work, Laura spends time with her husband, grandchildren, and extended family. She also enjoys planting and tending to her flower gardens, live music, estate sales and antiquing.

  • MARYANN DOUGHERTY

    OFFICE ADMINISTRATOR - Warrendale

  • JACKSON CRAIG

    MEDIA ASSOCIATE

  • ALEX HARRISON

    INSURANCE BROKER, TBS INSURED

    Alex has been in the insurance industry for 3.5 years. He has spent the last couple years focusing on insurance solutions for businesses in particular. 

    The strong communication he provides for clients comes from his background serving close to 7 years in the marine as a military police officer. Alex also spent almost a decade in the restaurant industry doing anything from serving, to cooking, to running the restaurant as a general manager at Breakneck Tavern in Mars. He enjoys fitness and the gym; he spent almost a decade competing in boxing as well. Alex attended Edinboro university and graduated with his bachelor's degree in criminal justice in 3 years. 

    Alex grew up in Fenelton outside of Butler, he has an investment property currently and is still residing in Fenelton. He hopes to be a resource to existing TBS clients that need their business protected and for new clients looking to work with TBS as well.